Food Gift Packages – iCare

The Sheriff’s Office is trying a new program that allows families to purchase meals and gift baskets for inmates.  According to Sheriff Ortiz, inmates will only be allowed to get these meals 2 – 3 times a week and it is a privilege that can be taken away.  This encourages inmates to follow the Jail regulations so that they don’t lose their ability to receive these packages.  It also allows the family to do something special for an inmate.  The inmate’s family and friends can show they are thinking of him on his birthday, holidays, special occasions or can send something just to show they care.

The program has two financial benefits for the jail.  The first is that they make .29 cents on each dollar and the second is that they save money by not having to provide a meal.

To use this program go to:  iCare

You will need the inmates sid number before you get started.

Be sure to read the information including the Terms & Conditions.  There are several things you will want to know like credit card payments taking up to 24 hours to process, that there is a no refund policy, medical diet problems and more.

If you need to contact their customer service department you can reach them at 1-877-615-3296, Monday through Friday between the hours of 9:00 am and 5:00 pm CST.

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  • admin  On August 1, 2014 at 8:00 pm

    Lsie – We are not the Bexar County jail. We are a private website that attempts to help people deal with the jail system. We have absolutely no affiliation with them and we maintain this website (and others) in our off time since we all have full-time jobs. We do the best we can but sometimes there are long periods of time in between our answers. Your previous post was 3 minutes before this current post but we normally attempt to put out posts that help people. We get a massive amount of comments and yes, if there is no value in a post, it’s just a person wanting to vent in an ugly way, we don’t publish the post. If you’ll read the other comments you’ll see that we do let people make negative comments.

  • Mary  On August 3, 2014 at 12:43 am

    I ordered the coffee package July 9 on a Wednesday and my loved one received it the following thursday. Okay, My complaint is he did not receive all the goodies he was suppose to receive. Is there any way he can still be compensated?

  • jasmin  On August 12, 2014 at 1:23 pm

    thanks Icare

  • brenda  On August 30, 2014 at 6:55 pm

    Is there a way icould order a icare package over the phone like a number I could call

  • admin  On September 5, 2014 at 2:41 pm

    Brenda – All we find is their customer service number but on the website it says they will help you place an order. We don’t know if that means they will help you if you are having trouble online or they will take orders over the phone. Give it a try then please let us know if they took the order over the phone. The information is: 1-877-615-3296, Monday through Friday between the hours of 9:00 am and 5:00 pm CST.

  • admin  On September 5, 2014 at 2:56 pm

    Mary – Definitely call to complain. We have heard that for some reason they are splitting the orders, giving part at one time then the other part at a different time. We are not sure if this is valid. We are still trying to get confirmation.

  • Arturo  On September 14, 2014 at 1:53 am

    i was planning to send a friend of mine a care package. But afer reading all these these complaints i am having second thoughts. Thid company seems to be a total rip off. They are charging an arm and a leg, the least they can do is deliver the merchandise promptly and fresh. These people that ate running it should be incarcerated for being thiefs and scum. And the Bexar County Sheriffs Dept should have taken immediate action agaist this company to correct this problem. But it seems they also don’t give a damn. They are just ad bad or worse…

  • admin  On September 14, 2014 at 4:14 am

    Arturo – We agree that Sheriff Pamerleau should address this situation. We don’t know why she is ignoring it. All we can say is remember this when election time rolls around.

  • yara  On September 27, 2014 at 8:54 pm

    Is there any way to order single items or is everything by packages?

  • admin  On September 27, 2014 at 10:02 pm

    Yara – If you mean through iCare then, no, it’s all by packages.

  • CHRISTIAN  On December 7, 2014 at 2:44 pm


  • admin  On December 19, 2014 at 1:18 am

    Christian – You will be able to have your name put on it.

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