Funds can be added to an inmate’s commissary from the internet. You will need to have the inmate’s first and last name, his sid number and the Facility locator number. The Facility locator number is 278201. You can get the sid number from Central Records. Once you have all the information you are going to need go to the Touchpay Portal to process your deposit. Information can be viewed in English or in Spanish. According to the Touchpay site the funds will usually be deposited immediately but they do say in some cases it’s possible that it may take up to 24 hours. I think that’s to cover any computer issues that might happen.
According to the Banking department at the Bexar County jail, there is no limit on how much money can be in an inmate’s commissary account. If you have any problems with your Touchpay account you can contact Touchpay support at 1-866-204-1603. You can also contact their customer service department at 1-866-232-1899, option 1 or extension 2009 and 2010. Or you can contact them online at customer support. This link takes you to a page that looks like it only gives information but on the left side of the screen is a tab that says Contact Us that will take you to a window that allows you to send an email or click on our Contact Us link to go straight to it.