Depositing Funds on the Internet

Funds can be added to an inmate’s commissary from the internet.  You will need to have the inmate’s first and last name, his sid number and the Facility locator number.  The Facility locator number is 278201.  You can get the sid number from Central Records.  Once you have all the information you are going to need go to the Touchpay Portal to process your deposit.  Information can be viewed in English or in Spanish.  According to the Touchpay site the funds will usually be deposited immediately but they do say in some cases it’s possible that it may take up to 24 hours.  I think that’s to cover any computer issues that might happen.

According to the Banking department at the Bexar County jail, there is no limit on how much money can be in an inmate’s commissary account.  If you have any problems with your Touchpay account you can contact Touchpay support at 1-866-204-1603.  You can also contact their customer service department at 1-866-232-1899, option 1 or extension 2009 and 2010.  Or you can contact them online at customer support.  This link takes you to a page that looks like it only gives information but on the left side of the screen is a tab that says Contact Us that will take you to a window that allows you to send an email or click on our Contact Us link to go straight to it.

Ask a Question or leave a trackback: Trackback URL.


  • admin  On March 25, 2015 at 11:08 pm

    Janet – He should have waited in line to get his property (including money) back after he got released but some people leave without getting it and have to come back at a later time. He can contact the Banking department at 210-335-6201 to see how to get it.

  • David  On March 30, 2015 at 11:43 am

    Do they notify inmates when money is added to their books? If so, how long after it is sent?

  • admin  On April 10, 2015 at 6:10 pm

    David – Yes, within 24 hours.

  • Mom  On April 24, 2015 at 9:39 pm

    Will there be a record of what is purchased by my family member with the money that I put on the account and if so will I be able to access the record?

  • admin  On May 7, 2015 at 10:40 pm

    Mom – No, you can’t access the record.

  • jesus  On June 9, 2015 at 8:56 am

    how in the hell do I put money in an account from internet?

  • admin  On June 20, 2015 at 6:41 pm

    Jesus – You’re posting from the screen that has the link. It’s the one that says TouchPay portal. Click on that.

Post a Comment

Required fields are marked *