Depositing Funds on the Internet



Funds can be added to an inmate’s commissary from the internet.  You will need to have the inmate’s first and last name, his sid number and the Facility locator number.  The Facility locator number is 278201.  You can get the sid number from Central Records.  Once you have all the information you are going to need go to the Touchpay Portal to process your deposit.  Information can be viewed in English or in Spanish.  According to the Touchpay site the funds will usually be deposited immediately but they do say in some cases it’s possible that it may take up to 24 hours.  I think that’s to cover any computer issues that might happen.

According to the Banking department at the Bexar County jail, there is no limit on how much money can be in an inmate’s commissary account.  If you have any problems with your Touchpay account you can contact Touchpay support at 1-866-204-1603.  You can also contact their customer service department at 1-866-232-1899, option 1 or extension 2009 and 2010.  Or you can contact them online at customer support.  This link takes you to a page that looks like it only gives information but on the left side of the screen is a tab that says Contact Us that will take you to a window that allows you to send an email or click on our Contact Us link to go straight to it.

92 thoughts on “Depositing Funds on the Internet

  1. Marilyn M. Bean

    I need to know how I am able to see the balance in an innmates’ comissary account? I understand the monetary limitations, but would like to see an itemized purchase from the account so that I will be ble to deposit in other sites such as, ICARE. Will I be able to purchase an ICARE as well as deposit funds into the account, on the same day? This would be such helpful informations since as of this date there is nothing addressing this matter. Thank you for your time in answering my questions.

    • admin

      I was informed that you are not allowed to see the balance on an inmate’s commissary account. You can’t get a summary of purchases either. The inmate can ask for a summary of expenditures and deposits but that request has to come from the inmate. You might be able to get the list of items purchased through Aramark which is the company that handles the cooked food and the commissary but since they acted like it was a national secret when I tried to get the commissary prices I doubt they’ll help you. An open records request may work for both of these things if you don’t mind waiting a couple of weeks for the answer.

      Also, you can purchase iCare packages and deposit funds to an account on the same day. The answers to your questions were obtained from the Banking department at the Bexar County Jail.

  2. Rita

    I need a wesite to send a love one an icare package but to the central Texas Detention Center,is there a way I could send him one

    • admin

      Rita – I’m not exactly sure who you mean. When you say the Central Texas Detention Center do you mean GEO? Well, I guess it really doesn’t matter. No matter who the facility is you will need to contact them to ask if they participate in the iCare program. If they do they will be able to give you their facility number to process an iCare order. Once you have that you can use the regular iCare website, just pick the correct facility.

  3. louis

    I have attempted to send money via/touchpay/ internet after several hours of trying I was never able to access , reason being that address did not match name on card, which it did. I was unable to send money.

    • admin

      Claire – Sorry for the delay in my answer. A copy of the receipt is sent to the inmate. He/she will receive it no later than by the next day.

  4. John Forster

    The icare system is a ” RIPOFF” I tryed to give a couple Icare packages thru there system and found out you can only give one gift at a time. That means they charge there 5.99 gift fee every time, big rip off. You send inmate package of twenty dollars worth of food and they charge you 20% every time.

    To be charged convenience fee one time per order should be plenty for these money grubbing basterds should be fine.

  5. Rebecca

    i have tried several times today to reset my password but i have not received the email with the temporary password, i did this 3 or 4 times and i still did not get the email.i did it yesterday but that temporary email did not owrk so i tried again and again and again. help please

    • admin

      Rebecca – If you are having problems with the Touchpay Portal then you need to contact their customer services at 1-866-204-1603.

  6. ladyll

    I have been trying for 2 days to send my daughter some money. The touch pay site is a mess. I coulnt not get my payment to go through than they charged me a dallor and when I called that # to pay by phone it said the account was supended. Ok so I tried that # for customer service and left 2 messages and no response. I’m in houston almost 3hrs away and can’t seem to get any help. Any advice cause this has givin me a real bad headack.

    • admin

      Ladyll – You might want to call the Banking department to report the problem. That number is 210-335-6287. They can’t fix the problem since it is a private company that is handling it but they can report the problem to the jail administration. As far as getting money into your daughter’s account you can send a money order. That goes directly to the Banking department, not through a private company.

    • admin

      Ericel – Well you’re posting from the page that explains how to do it so I guess that means you have questions that we haven’t answered for you. I suggest you call the Banking department at the jail for additional help. They are 24/7. You can call them at 210-335-6287.

  7. REBECCA

    I SENT A I CARE PKG AFTERNOON DELIGHT TO MY SON J***** S******* BUT HE WAS TRANSFERRED TO THE MIOF FACILITY AND HE DID NOT GET IT. IF THE ICARE PKG CANNOT BE SENT TO HIM THERE. I WOULD LIKE E***** B**** TO HAVE IT. THIS ORDER WAS PLACED ON OCT. 24TH 2012. THANK YOU, REBECCA

    • admin

      Rebecca – We are a private site. We are not the Bexar County Jail. But even the jail does not handle the iCare program. That is a private company. Go to category “Special Programs” and in that category click on “Food Gift Packages – iCare”, it will give you contact information for iCare.

  8. celina

    I sent a money order by mail, a day after I sent it he was moved to oklahoma. And I have not received the money order back in the mail. How do I know if he got it or not? Where can I call just to know if he got it.

    • admin

      MLD – We have no idea what you are talking about. Bexar County, Texas encompasses a lot of agencies. You will need to be more specific.

  9. pat

    any one out there knows if its safe to send money on this site? How will my son kn if he has money? He called me & gave me his sid # & told me 2 send money on the web! HELP

    • admin

      Pat – We do not take money on this website. We provide the link to the website that the Bexar County Jail uses. We also give information on different methods that can be used to deposit money. Go to the category Money For Commissary. There are several options there that you can use if using a website makes you nervous.

  10. heather

    Touch pay phones are discounnected I tried 2 diff numbers and no luck. My account was supsended and need to get ahold of a custmore service representive do you have any other numbers for them

    • admin

      Heather – We checked online and only found an email address on their site. We suggest you call the Banking department at the jail to find out what’s happening. You can reach them at 210-335-6287.

  11. Michelle

    Can I send things like books and other items to my brother who is in GEO. I already order him food through Icare and deposit money with touch pay but would like to know if we can send care packages directly to them as Icare is very expensive for the little bit they get. I understand it is a privilege and they are lucky to be able to get anything but I would like to make it worth my money.

  12. George

    I have been putting money in commissary for my grandson for the last several months. Recently I have been unable to sign on to the touchpayonline from my home computer. when I run a diagnostic check it tells me the problem is with the touchpay site. I can sign on from my work computer with no problem but it is not always convenient to do that. Is there some thing on your site that rejects some computers but not others? I tried to make a deposit by phone tonight but that requires a different account number than the online service and I don’t have one of those…I sign on with my email address online. The office is closed so I can’t get whatever number it is I need. I appreciate your service to be able to make these deposits, but it needs some attention. There are some very frustrating aspects to it.

    • admin

      George – We are not the actual Bexar County jail. We are an unofficial site set up to help people because the system is so difficult to maneuver through. What we can tell you is that touchpay is a private company that contracts with the jail. You will need to contact them to see if they can help you with your problem. Go to our category “Money For Commissary” then click on the link titled “Depositing Funds on the Internet”. There are some contact options on that page.

  13. michele

    does anyone know how to track an order that in inmate has purchased from commissary and still not received 2wks later??? she has 2 packages that still have not been delivered and the first package was purchased back on the 3rd of march!

    • admin

      Michele – If it was a commissary order she did not receive she can file a grievance. The paperwork is in her living unit. But you are saying packages. I suspect you mean iCare. If that is correct then that is a separate thing. iCare is a private company. You will need to contact them to find out what the problem is.

  14. Sheila

    I tried putting money on inmates commisary and it rejects payment with Declined because AVS mismatch, what does AVS mean?

    • admin

      Sheila – AVS stands for Address Verification System. AVS mismatch means that the address provided at checkout did not match the billing address of the cardholder

  15. Greg

    I have sent touch pay an email on this topic as well, with no response yet. But, my question is this. My nephew is remanded back to Bexar County from a TDC unit. If he has any unused funds in his Bexar County Jail Commissary account. Will the remainder be refunded back to my card, will it be transferred to his TDC Commissary account (with TDC SID number) or will the remaining funds just be lost? thanks

    • admin

      Greg – If there is money in his account a check will be cut for him and it will go with him to TDC to be placed in an account there for him.

    • admin

      Alyssa – You can put money into the kiosk that is just inside the front doors of the jail. It also takes credit cards and debit cards.

    • admin

      Samantha Marie – Call Banking at 210-335-6287. My understanding is that they don’t give out account information but some of our posters have said they will. It can’t hurt to try.

  16. Shelly

    I put money on my husbands commissary and they told him that he won’t have access to any of those funds due to him being sent to a treatment center where they done have commissary. How do I go about getting my funds back.

    • admin

      Laura – No. In fact we’ve heard that they are doing them in partial orders part. Half the first go round then the other half the next delivery time. We are looking into this to try to get more information.

  17. janet

    My son got released from Bexar County Jail, will he get his money back from the commisary if he never used it. And never got it delivered to him cause he just put in his order the same day he got released.

    • admin

      Janet – He should have waited in line to get his property (including money) back after he got released but some people leave without getting it and have to come back at a later time. He can contact the Banking department at 210-335-6201 to see how to get it.

  18. Mom

    Will there be a record of what is purchased by my family member with the money that I put on the account and if so will I be able to access the record?

  19. melissa

    I sent Monday to my husband and he stated he received it and put in an order but had yet to receive what he asked for.. how long before he gets it. It’s been about a week now.

    • admin

      Melissa – Your husband needs to ask the pod officer what the delivery schedule is. If it is beyond that then he needs to file a grievance. The forms are in the day room.

    • admin

      Jesus – You’re posting from the screen that has the link. It’s the one that says TouchPay portal. Click on that.

  20. ale

    My husband did not recieve all of his comissarry how do i go about this its been 2 wks and still nothing nobody can give us an answer as to what happened with the stuff he ordered….

  21. Melissa

    My daughter was just moved to the GEO unit, is there a different site to add money to my phone so she can me other than IC Solutions? I have her marshal number now and would like to get it set up

    • admin

      Dolores – We are not the Bexar County jail. We are a private website that attempts to help people who have loved ones in the Bexar County jail.

  22. Melissa

    Are there recommendations or how much (if any) money is actually needed by an inmate? Do they receive food, hygiene products, and envelopes & stamps? I am not interested in providing unnecessary funds for his comfort.

    • admin

      Melissa – Naturally they are given food and hygiene products. The food is simple and the hygiene products are cheap quality but they do the job. If an inmate does not have any money in his commissary he is considered indigent and will be given one page of paper, one envelope and one stamp. I believe they can get that once a week. Basically, you don’t need to give him money.

  23. lydia

    Hi. I recently was told the touchpay portal to send commissary to an inmate was no longer available to bexar county. What is the new company being used to deposit funds into commissary. Thanks

  24. Sandra

    I was going to send my husband commissary money. But my fatherinlaw said he has debt from getting dental work done in there and if i send money itll get eaten up by the debt. Is there a way to find out if he actually has debt and how much it is? So i can send him enough to pay off the debt with enough left for him to use.

  25. samantha

    I have sent my husband money to his commissary, last friday. He checked on the computer and it still shows nothing.. I called touchpay and they told me it gets deposited right away, I called the bexar county jail commissary number to only get the voicemail. I need to know how long it normally takes for the inmates to receive the money?

    • admin

      Lisa – You would need authorization from the inmate to take money out of the account. Contact Banking at 210-335-6287 for information on how to do that.

  26. Jillie

    So does Bexar Co still use TouchPay as a way of putting funds into an Inmates Account for their commissary? If not, who do we use now? I’m finding somethings are needed to be updated!
    But you, the Administration team, do one hell of a job dealing with some incompetent “writers”! The reply to Jesus, was making me drop tears. Thank you for you’re help, for this incompetent lady herself!

    • admin

      Jillie – You are absolutely right. We are very behind. We had a very hard time getting information out of the Pamerleau administration. We are hoping Sheriff Salazar will be better. Time will tell.

  27. D

    You people really like to make this process really hard for poor folks who aren’t computer savvy or just trying to stay in touch with their love ones. You treat all of us, as if we did their crims an must be punished as harshly as those you encarserate. But we are mother’s, wives, daughters, father’s and friends! We know it was stupidly, greed, desperation, who knows what else, but they are people we care about an just want them to know someone cares, so please don’t make it so damned hard for us to do these little things! And show us a little respect for being human! Good luck with your kids!

    • admin

      D – We are not the Bexar County Jail. We are a private website that tries to help people to deal with the jail because their process is so complex.

  28. Anca

    Hy,

    I have a relative inmate at bexar County. I am from Romania and when I try to access touchpayonline.com it closes my webrowser. Do you know another website where I can put him money with my Romanian credit card?
    Does in this website touchpayonline.com can you pay with a international credit card?

    Thank you,
    Anca

    • admin

      Anca – We recommend you use the telephone option in our Money for Commissary section. You should be able to speak to a person to discuss the problem. Good luck.

  29. Wes

    I was recently released from the Bexar County Jail and my wife had just put money on the books for me to use at the commissary. She asked someone about the money being refunded and she was told that the money will not be refunded. Surely this isnt the case. Please advise of what our options are and who to contact to get OUR monies refunded. Thank you.

    • admin

      Wes – Contact the Banking department at 210-335-6287. Your money should be refunded unless it was used to pay something like medical fees or to cover the cost of any items you may have damaged. The employees in the Banking department should be able to tell you what is happening.

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