If you are at the jail and decide you want to deposit funds into an inmate’s commissary account you can use the kiosk located in the front lobby. The kiosk is directly in front of the main entrance doors and looks like a small ATM. The kiosk will accept Visa, MasterCard and cash. You will need to know the inmate’s sid number to make the deposit. If you need to get money there is an actual ATM in the lobby area but further in than the kiosk. To get to the ATM you will need to go through the metal detectors. Using the kiosk is the simplest way to put money into an inmate’s account.
According to the Banking department, there is no limit on how much money can be in an inmate’s commissary account. The Touchpay site says the money usually shows up immediately but can occasionally take up to 24 hours. If you have any problems with your account you can contact Touchpay support at 1-866-204-1603.
NOTE: The kiosk can recognize counterfeit bills.
Comments
How are inmates notified that money has been added to their comissary account? And how often?
Crystal – A copy of the receipt is sent to the inmate. He/she will receive it no later than by the next day.
Does the kiosk charge the same processing fee as applying funds through the phone or internet?
Crystal – All three methods (kiosk, internet, by phone) are handled by Touchpay which is a private company. The processing fee should be the same. If you do not want to pay a fee you can mail a money order to the jail. The jail’s Banking department is part of the Sheriff’s Office and does not charge a processing fee.
Which is the quickest method to send funds through? So much has changed and the kiosk is new to me but I heard its the fastest way, just making sure.
Well I tried to use the kiosk at the jail but, it was frozen, as was the kiosk across the street at the Annex. According to other people who were hoping to use the kiosk this happens from time to time. Apparently there’s a risk of losing your money as well. One lady told me how it took her $20 but it didn’t post onto her son’s account, it still hadn’t been refunded to her and it had been awhile. I decided to risk using their website to add funds to an inmates commissary account and luckily, as far as I know anyway, the money was posted. It was really simple too, just like the website for inmate phone calls (different companies).
Eve – Internet transfer and the kiosk are both run by the same company. Supposedly the money will post to the inmate’s account within 24 hours.
Does the reciept let them know the person that put money into there comessary
Gabby – No.
There is a $5.00 charge when using kiosk and & $5.50 through Internet touch pay. When you mail money order you avoid extra fees just make sure you don’t mail money orders with regular mail to your loved one there is separate address. Also I attempted to put $300. Using phone system but was told by computer automated info that $200 was the limit. So I’m not sure about limit cause banking says otherwise. This is most current from what I know 3/13.
Rebecca – Thank you for the information. Touchpay is a private company. If they choose to set a limit they can but the Bexar County jail does not impose a limit. If you send a $300 money order they will take it.
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