Depositing Funds by Telephone



Funds can be added to an inmate’s commissary by telephone.  You will need to have the inmate’s first and last name, his sid number and the Facility locator number.  The Facility locator number is 278201. You can get the sid number from Central Records.  Once you have all the information you are going to need call 1-866-232-1899 to process your deposit.  Information can be given in English or in Spanish.  According to the Touchpay site the funds will usually be deposited immediately but they do say in some cases it’s possible that it may take up to 24 hours.  I think that’s to cover any computer issues that might happen.

According to the Banking department, there is no limit on how much money can be in an inmate’s commissary account.  If you have any problems with your Touchpay account you can contact Touchpay support at 1-866-204-1603.

41 thoughts on “Depositing Funds by Telephone

    • admin

      Angelica – If you use the kiosk or the internet there is a fee because a private company handles those. If you send a money order straight to Banking at the jail there is no fee.

  1. Holly

    I know the SID and name, how do I find out the Facility locator number. The person also was just sentenced, will they be staying in Bexar county jail or be moved to a different facilty (term is 6mo.)

  2. Lala

    I do not know what services the “commisary” provides; can’t find it anywhere. Is this where inmates have to buy personal hygiene items or are these provided by the jail system? Thank you.

    • admin

      Lala – Go to the category titled “Commissary”. Once there you will find all kinds of items that commissary carries. The lists may be a little outdated. We had a really hard time getting even that much information from the jail since they claim it does not fall under the open records act. I have my doubts about that. Still, the lists should be pretty representative of what is offered. Commissary is the extra. All inmates receive basic food and hygiene items.

  3. Mel

    Basic is right very basic, it’s shampoo like the cheap stuff at a Motel…watered dwn shampoo …send money for ur family, friend or babe they need it…..been there done that.

    • admin

      Jeanette – Touchpay makes you set up an account first. That’s how they keep track of how much money is being used and what is left. Have you set up an account yet?

    • admin

      Dian – We’re not sure what number you are referring to. We’re a little confused because we give the facility locator number in the information that is on the page you posted from so we’re wondering if there is a different number they asked for if maybe you just missed that number.

  4. Perla

    I meant to put money on my brothers book and put it on the wrong place. I put it in money for self release. Is there anyway I can transfer the money to commissary account. I have been calling the customer service number but I end up waiting for long periods of time then it just hanks up. Is there any other number I can call to get help in this matter??

  5. christina

    I’m trying to pay with a visa vanilla gift card it won’t alllow me to make a one time payment without being registered to my name and address what can I do to make it happen for my lover, I don’t want to have to go to the jailhouse just to resolve this if I can use it

  6. lupita

    I have a question , my boyfriend had just got a check before he got locked up,he signed it but I cant cash it anywhere are you able to just put the check on his commissary and calls??

    • admin

      Vanessa – In the section Money for Commissary there is a link titled Depositing Funds on the Internet. The information you need is there.

    • admin

      Liz – Within 24 hours.

      We would like to ask our readers to help spread the word about our website. Please recommend us to people you know. Thank you.

Leave a Reply

Your email address will not be published. Required fields are marked *