Funds can be added to an inmate’s commissary by telephone. You will need to have the inmate’s first and last name, his sid number and the Facility locator number. The Facility locator number is 278201. You can get the sid number from Central Records. Once you have all the information you are going to need call 1-866-232-1899 to process your deposit. Information can be given in English or in Spanish. According to the Touchpay site the funds will usually be deposited immediately but they do say in some cases it’s possible that it may take up to 24 hours. I think that’s to cover any computer issues that might happen.
According to the Banking department, there is no limit on how much money can be in an inmate’s commissary account. If you have any problems with your Touchpay account you can contact Touchpay support at 1-866-204-1603.