The Bexar County Jail has changed inmate calling providers.  The new company is ICSolutions.  Cost per call is different depending on the jail.  They do not say what the cost is for Bexar County but they do say ICSolutions will tell you the cost during the set-up process or you can call them at their customer service department, 888-506-8407.  That department is open 24/7, a nice change from the previous provider.

ICSolutions will accept payment by Visa, MasterCard, debit card, Western Union, money order and cashier’s check.  They also offer various ways to contact them:

Customer Service: 1-888-506-8407 available 24/7

Email: customer@ICSolutions.com

Website: www.ICSolutions.com

Mailing Address:

Customer Service
2200 Danbury Street
San Antonio, TX 78217

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  • Janie  On May 28, 2014 at 11:02 pm

    Can a inmate know if he is blocked from making a phone call to number he is blocked from calling

  • ck  On June 3, 2014 at 7:42 pm

    I put money on card and I’m getting calls from jail but nothing is going through. I can’t hear them on the other end

  • admin  On June 10, 2014 at 2:21 am

    CK – Contact ICSolutions to see what the problem is.

  • admin  On June 10, 2014 at 2:32 am

    Janie – He will find out when the call won’t go through.

  • Roxanne  On June 11, 2014 at 10:12 pm

    I’m pressing 5 to accept the incoming calls and the ic solution system is by passing it. I’ve also tried saying five to accept the call and it’s not working. Help I want speak to my friend. What the problem why can’t we speak #help

  • maria  On June 17, 2014 at 9:56 am

    Ok so the internet says it solutions accepts payments visa master card American xpressed debit card CHECK-BY-PHONE western union money orders and cashier checks …well I called 2 set up an account 2 receive calls n was told they do not accept CHECK BY PHONE MY problem is y say u accept the check by phone e payment on da Internet then hve me waste my tym lookin 4 my check book placed on hold for 15mins. Then told u do or accept check by phone …u might want 2 update any changes the company has made for future people like myslf trying to set up an account to tlk to a lived one incarcerated

  • admin  On June 27, 2014 at 4:40 am

    Roxanne – You need to contact ICSolutions. They are a private company that handles the inmate phone system.

  • admin  On June 27, 2014 at 5:01 am

    Maria – Thank you for the information. It does not seem ICSolutions gives very good service. A lot of people are complaining about them. We suggest you contact the Sheriff’s Office to complain. The number is 210-335-6010.

  • frances  On August 4, 2014 at 11:31 am

    How long are the calls supposed to be? I received a call that I had prepaid for. It was cut off just at 5 minutes. They are investigating. But said it’s up to the facility. Thanks

  • nicholas  On August 4, 2014 at 10:15 pm

    I was an inmate making calls from the bexar county jail a few months ago the service isn’t all that great some times it works sometimes it doesn’t home phones work the best cell phones sometimes create a problem the call will be dropped it wont wont let you except the call you cant hear the other person and it excepted ur call ur stuck out a call money waisted it happened to me plenty of times but even though I went through all that it felt good to hear may familys voice god it felt good but if the call don’t go through or they didn’t answer or except my mind went places I was up set they are messing around something anything… but I didn’t think it wasn’t my family it was the stupid phone im glad to be living my life right with my family now let ur loved ones know you love they that’s all

  • admin  On August 10, 2014 at 7:26 pm

    Nicholas – Glad you’re out. We recommend everyone who has problems with the phone and iCare companies complain to the Sheriff’s Office. Maybe if they get enough complaints they’ll find someone better to handle their contracts or at least make those companies give better service.

  • admin  On August 10, 2014 at 7:29 pm

    Frances – 15 minutes unless but various things can interfere. If a freeze is called or it’s time to rack in the call will be ended. Also, have you checked the balance on your account to make sure you still have money in it? That could be another possibility.

  • Anita  On September 7, 2014 at 4:58 pm

    Is there a way for me to purchase minutes for an inmate to make a call?
    If so, how are they madw awate and “given” the minutes?
    Thank You.

  • desiree  On September 7, 2014 at 6:12 pm

    I have heard about inmate calling cards is that a such thing because i would talk to my brother for 15 mins and end up in a good conversation and he or i say call me bk now lol..and after 4 calls i put more money on the phone my call history amount is 2000 out of pocket..no kidding 6 months adds up..is there some way that i can buy some kind of calling card..one inmate told him about it but they act like they know nothing about it now

  • admin  On September 14, 2014 at 3:55 am

    Anita – The jail used to use calling cards but now they use ICSolutions which allows you to set up an account and put money into it.

  • admin  On September 14, 2014 at 3:55 am

    Desiree – The jail used to use calling cards but now they use ICSolutions which allows you to set up an account and put money into it.

  • Brittany  On October 9, 2014 at 8:25 pm

    How would I go about putting funds on my phone to call my mom

  • admin  On October 18, 2014 at 12:28 am

    Brittany – You will need to set up an account with ICSolutions. Their information is listed in our category Inmate Phone Calls.

  • stacy  On November 2, 2014 at 12:19 pm

    how do I get credit for money on an icsolutions account?

  • admin  On November 7, 2014 at 11:13 am

    Stacy – They are a private company that contracts with the jail. You will need to contact them.

  • amber  On December 28, 2014 at 7:26 am

    Why won’t it let me go to the site to put money on it

  • admin  On January 2, 2015 at 1:59 am

    Amber – We don’t know. It depends on what message you are getting.

  • amber  On January 9, 2015 at 7:11 pm

    If I put the money on it does it mean that they can only call me ?

  • nikki  On January 16, 2015 at 10:05 pm

    What are the hours an inmate is allowed to make phone calls

  • admin  On January 21, 2015 at 2:02 am

    Amber – No. They can call whoever they want.

  • admin  On January 21, 2015 at 2:12 am

    Nikki – From 8 am until 9 pm.

  • toy girl  On January 27, 2015 at 8:26 pm

    So when i set up my phone account …they can only call that person who set it up is what’s happening with me.my friend can’t call anyone else.

  • admin  On February 7, 2015 at 8:08 pm

    Toy – We believe you are right. We were informed that the inmate can call anyone but that doesn’t seem to be the case and it doesn’t make sense. We apologize that we didn’t put more thought into it to realize that we had been given wrong information. You are setting so he can call you. Whoever else wants to receive calls from him would have to set up their own account.

  • lola  On February 8, 2015 at 3:31 am

    What is the number you call to leave a voicemail for an inmate

  • admin  On February 21, 2015 at 1:17 am

    Lola – There isn’t one.

  • Susan  On February 25, 2015 at 12:10 pm

    I have been getting dropped calls for the past three day. Been receiving calls since Dec.

  • Charlene  On February 25, 2015 at 11:22 pm

    My phone was accepting  free calls from a inmate facility. now all the sudden my phone blocked the calls i need to figure how to unblock it.  if anyone has any answers please feel free to contact me.

  • admin  On March 4, 2015 at 2:03 am

    Susan – We’re not sure what you’re asking but we figure it’s either to stop the calls or to find out why they are not going through. Either way you need to contact ICSolutions.

  • wendie  On March 18, 2015 at 12:33 pm

    3/18/2015: The ICsolutions weblink does not work. It comes up with “Directory 404 file not found”

    Is IC Solutions still the provider for Bexar County calls?

    If I deposit IC funds will it still be considered a collect call?

  • amber  On March 22, 2015 at 12:43 pm

    My friend just got transfered to tdc and I put money on still has 20 dollars is there a way I can transfer the money to where he’s at or get a refund

  • admin  On March 25, 2015 at 11:00 pm

    Wendie – Thank you for bringing that to our attention. It has been corrected. Yes, ICSolutions is still the provider for the Bexar County jail.

  • admin  On March 25, 2015 at 11:05 pm

    Amber – His money goes with him. You can contact the Banking department at 210-335-6287 to verify the money was sent.

  • Itzel  On March 30, 2015 at 9:09 pm

    can you use a prepaid card , the ones that sell on walmart,cvs, etc? & also how much is the cost of the call minute?

  • Danni  On April 6, 2015 at 9:49 am

    Can my boyfriend call my phone if his mom was the one who set up an account or do I have to make my own icsoultions account so he can call me?

  • Mary  On April 7, 2015 at 10:31 am

    Is there a way to notify the inmate that money has been added to make phone calls,besides writing to them?

  • Bianca  On April 7, 2015 at 7:22 pm

    Just wanted to give a heads up so that you can change some info on this. I purchased a prepaid card and since I saw that they took American Express I went ahead and purchased that prepaid card. I come to find out that IC Solutions DOES NOT ACCEPT AMERICAN EXPRESS :( so although it wasn’t much money that I placed on the card and can still use it for other purposes….I just feel that you should update that information so someone else doesn’t have the same dilemma as I have now in finding other means of getting money to talk to my significant other

  • admin  On April 10, 2015 at 6:11 pm

    Itzel – No. You have to set up an account with ICSolutions but you can add funds into an account there.

  • admin  On April 10, 2015 at 6:34 pm

    Danni – You need to make your own.

  • admin  On April 10, 2015 at 6:35 pm

    Mary – No.

  • admin  On April 10, 2015 at 6:43 pm

    Bianca – Thank you so much for pointing this out to us. We checked the ICSolutions website and have now removed American Express and check-by-phone since those options no longer appear. We are very grateful for any corrections we receive.

  • nita  On May 5, 2015 at 3:43 pm

    What phone # is displayed on my called ID when receiving a paid call from an inmate using the ic solutions account?

  • Kary  On July 12, 2015 at 4:41 am

    I had blocked an inmate from calling me on IC solutions, but now I would just like to know how do I unblock that inmate?

  • admin  On August 1, 2015 at 2:57 pm

    Kary – You need to contact ICSolutions or check their website.

  • Michelle  On September 4, 2015 at 9:05 am

    I been calling icsolutions but the toll free number is not working i cant even setup a account neither how can i contact them please help

  • admin  On September 10, 2015 at 8:28 pm

    Michelle – Call Central Records. We’ve heard that ICSolutions set up another number but we don’t have it. Central Records at 210-335-6201 should have it.

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