ICSolutions

The Bexar County Jail has changed inmate calling providers.  The new company is ICSolutions.  Cost per call is different depending on the jail.  They do not say what the cost is for Bexar County but they do say ICSolutions will tell you the cost during the set-up process or you can call them at their customer service department, 888-506-8407.  That department is open 24/7, a nice change from the previous provider.

ICSolutions will accept payment by Visa, MasterCard, debit card, Western Union, money order and cashier’s check.  They also offer various ways to contact them:

Customer Service: 1-888-506-8407 available 24/7

Email: customer@ICSolutions.com

Website: www.ICSolutions.com

Mailing Address:

Customer Service
2200 Danbury Street
San Antonio, TX 78217

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Comments

  • Kary  On July 12, 2015 at 4:41 am

    I had blocked an inmate from calling me on IC solutions, but now I would just like to know how do I unblock that inmate?

    • admin  On August 1, 2015 at 2:57 pm

      Kary – You need to contact ICSolutions or check their website.

  • Michelle  On September 4, 2015 at 9:05 am

    I been calling icsolutions but the toll free number is not working i cant even setup a account neither how can i contact them please help

    • admin  On September 10, 2015 at 8:28 pm

      Michelle – Call Central Records. We’ve heard that ICSolutions set up another number but we don’t have it. Central Records at 210-335-6201 should have it.

  • Deb  On September 17, 2015 at 6:54 am

    my son is soon to be transferred from BCADC to the Garza Unit Federal Prison. Best I can tell from their website, I will have to use Jpay.com, so I assume I will have to discontinue the ICSolutions. Just wondering if you know if that is correct and will I get a refund from ICS for unused time?
    Thanks again!

    • admin  On October 11, 2015 at 8:18 pm

      Deb – Different jails use different contractors. I’m sure it’s true if their website says that’s who they use. You would have to contact ICSolutions about getting the remainder of your money refunded.

  • Crystal  On September 24, 2015 at 10:10 pm

    I put money on my account so I can receive calls. I’m able to accept the calls but can only talk for a few minutes than the phone goes mute and hangs up. They call back and we talk for the full 15 minutes. Idk what the problem is and its frustrating. Paying almost $5 a call and get disconnected adds up. Its also hard to hear at times or goes mute throughout the call. Please help!

    • admin  On October 11, 2015 at 8:09 pm

      Crystal – Unfortunately all we can do is recommend that you contact the company to complain.

  • richardwayne  On October 11, 2015 at 8:34 am

    how do I get my money back after inmate is bailed out?

    • admin  On October 11, 2015 at 7:34 pm

      Richardwayne – You can’t. The bail money that gets returned is returned to the inmate. You would have to get it back from him.

  • richardwayne  On October 11, 2015 at 8:40 am

    how do I call the inmate in jail

    • admin  On October 11, 2015 at 7:33 pm

      Richardwayne – You can’t. The inmate has to call you.

  • Dora  On October 30, 2015 at 1:36 pm

    if my son is in the GEO building in san Antonio, texas can I add money on his account through IC Solutions?

    • admin  On November 6, 2015 at 10:48 pm

      Dora – We only deal with the Bexar County jail. We don’t have any information on GEO.

  • Brianna  On November 14, 2015 at 12:47 pm

    How much is it to open a prepaid account for an inmate to call you from bexar county

    • admin  On December 15, 2015 at 8:58 pm

      Brianna – You need to contact ICSolutions. The Bexar County jail contracts with a private company to handle this service.

  • Ronald  On November 16, 2015 at 9:36 am

    I’m looking for T****** F****. I believe she is an inmate there. I need her inmate number so that I can contact her.

    • admin  On December 15, 2015 at 8:50 pm

      Ronald – We are not the Bexar County jail. We are a private website that attempts to help people deal with the processes at the jail. Call Central Records at 210-335-6201. You will need her name and date of birth.

  • blanca  On December 31, 2015 at 5:31 pm

    i need help, this is the fiesrt itme i have someone in jail, he calls me but im not allowed to provide my v=credit card info, i get placeed on hold for ic solutions, then get diconnected. whats all this pre paid stuff

    • admin  On January 20, 2016 at 10:42 pm

      Blanca – Yeah, we hear a lot of complaints about the vendors that handle the phone system and the food services. Can’t blame the mail room people on the vendors. Those are county people. You could try calling the Sheriff’s office to complain. 210-335-6010

  • Stephanie  On January 2, 2016 at 8:51 pm

    I need a phone call record of what was said to me by an inmate is it possible to get a recording of that phone call that was made or all phone calls not for public record

    • admin  On January 20, 2016 at 10:39 pm

      Stephanie – You could try making an open records request.

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