The Bexar County Jail has changed inmate calling providers.  The new company is ICSolutions.  Cost per call is different depending on the jail.  They do not say what the cost is for Bexar County but they do say ICSolutions will tell you the cost during the set-up process or you can call them at their customer service department, 888-506-8407.  That department is open 24/7, a nice change from the previous provider.

ICSolutions will accept payment by Visa, MasterCard, debit card, Western Union, money order and cashier’s check.  They also offer various ways to contact them:

Customer Service: 1-888-506-8407 available 24/7

Email: customer@ICSolutions.com

Website: www.ICSolutions.com

Mailing Address:

Customer Service
2200 Danbury Street
San Antonio, TX 78217

148 thoughts on “ICSolutions

  1. Kary

    I had blocked an inmate from calling me on IC solutions, but now I would just like to know how do I unblock that inmate?

  2. Michelle

    I been calling icsolutions but the toll free number is not working i cant even setup a account neither how can i contact them please help

    • admin

      Michelle – Call Central Records. We’ve heard that ICSolutions set up another number but we don’t have it. Central Records at 210-335-6201 should have it.

  3. Deb

    my son is soon to be transferred from BCADC to the Garza Unit Federal Prison. Best I can tell from their website, I will have to use Jpay.com, so I assume I will have to discontinue the ICSolutions. Just wondering if you know if that is correct and will I get a refund from ICS for unused time?
    Thanks again!

    • admin

      Deb – Different jails use different contractors. I’m sure it’s true if their website says that’s who they use. You would have to contact ICSolutions about getting the remainder of your money refunded.

  4. Crystal

    I put money on my account so I can receive calls. I’m able to accept the calls but can only talk for a few minutes than the phone goes mute and hangs up. They call back and we talk for the full 15 minutes. Idk what the problem is and its frustrating. Paying almost $5 a call and get disconnected adds up. Its also hard to hear at times or goes mute throughout the call. Please help!

    • admin

      Richardwayne – You can’t. The bail money that gets returned is returned to the inmate. You would have to get it back from him.

    • admin

      Ronald – We are not the Bexar County jail. We are a private website that attempts to help people deal with the processes at the jail. Call Central Records at 210-335-6201. You will need her name and date of birth.

  5. blanca

    i need help, this is the fiesrt itme i have someone in jail, he calls me but im not allowed to provide my v=credit card info, i get placeed on hold for ic solutions, then get diconnected. whats all this pre paid stuff

    • admin

      Blanca – Yeah, we hear a lot of complaints about the vendors that handle the phone system and the food services. Can’t blame the mail room people on the vendors. Those are county people. You could try calling the Sheriff’s office to complain. 210-335-6010

  6. Stephanie

    I need a phone call record of what was said to me by an inmate is it possible to get a recording of that phone call that was made or all phone calls not for public record

  7. Tracy

    I think it’s dumb that after a certain amount u have to wait till the next month to add more minutes. If we are the ones paying there shouldn’t be a limit!

  8. leonard

    Interesting on you get charged for putting money in the account then if you want to close your account with a positive balance you get CHARGED again. Seems like the TDC is a lucrative system as well as the companies that provide services. Sure would like to see the the financial books on said company. Can you tell me how much the CLOS get paid.

  9. Carolyn

    Is ICSOLUTIONS the only calling service for B.C.A.D.C ? It is way to expensive. There are other companies out there that charge $34.00 for unlimited calling. Unlike ICSOLUTIONS $32.01 a week.

    • admin

      Carolyn – Yes they are the only calling service but we agree, they charge way too much. We encourage out readers to call the Sheriff’s Office, 210-335-6010, to complain about the cost and to recommend the other company you say charges less.

  10. Janie

    I been trying to open an account so i can get my husbands call and tbey keep telling me the system is down and i need to call back in an hour. I been calling and they keep telling me the same thing.what can i do?

  11. Penny

    Can inmates call from the Annex? N wats da difference? Y is it that i only recieved 4 calls n dnt add upp all da money i put in account?

  12. claudia

    everything is v ery simple. go on line and ask HOW DO I PUT MONEY ON COMMISSARY ACCOUNT ON PHONE ACCOUNT FOR INMATE AT BEXAR COUNTY JAIL IN S.A. TEX – icsolutions tells you just how to do it – you have to have a credit card – just follow the prompts on the phone

  13. Hattie

    My moms ex is in Bexar county jail and she doesn’t want to hear from him…what number would show up if he calls her from jail?

    • admin

      Laura – Our readers keep mentioning a calling card but when we check into it we are told there is not one. We will check on it again.

      We would like to ask our readers to help spread the word about our website. Please recommend us to people you know. Thank you.

  14. Amber

    im trying set up an a debit account for an inmate but I dont know what agency to put when it asks me so I tried called to put money in to if solutions and wait for customer service but they keep hanging up on me

    • admin

      Amber – ICSolutions is a private company that contracts with the jail to provide phone services. Anytime someone is having problems with one of the contract agencies they should call to complain to the Sheriff’s Office. If they get enough complaints they will see they have a real problem and contact ICSolutions.

      We would like to ask our readers to help spread the word about our website. Please recommend us to people you know. Thank you.

  15. Melissa

    I just paid on my Inmate.aid acct to talk with my son. This will still work won’t it? It is what I have always used.

    • admin

      Melissa – We’ll be honest. We don’t know. None of us has heard of that. The Bexar County Jail uses ICSolutions for their inmate phone service.

      We would like to ask our readers to help spread the word about our website. Please recommend us to people you know. Thank you.

    • admin

      Christina – Yes.

      We would like to ask our readers to help spread the word about our website. Please recommend us to people you know. Thank you.

  16. Katrina

    Does the magistrate use IC Solutions as well? They are trying to call me from the magistrate and it’s not letting me accept even though I have money on the IC Solutions account.

    • admin

      Katrina – We don’t believe so but that’s a City side function. We’re not sure what the City of San Antonio uses.

      We would like to ask our readers to help spread the word about our website. Please recommend us to people you know. Thank you.

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