The Bexar County Jail has changed inmate calling providers.  The new company is ICSolutions.  Cost per call is different depending on the jail.  They do not say what the cost is for Bexar County but they do say ICSolutions will tell you the cost during the set-up process or you can call them at their customer service department, 888-506-8407.  That department is open 24/7, a nice change from the previous provider.

ICSolutions will accept payment by Visa, MasterCard, debit card, Western Union, money order and cashier’s check.  They also offer various ways to contact them:

Customer Service: 1-888-506-8407 available 24/7

Email: customer@ICSolutions.com

Website: www.ICSolutions.com

Mailing Address:

Customer Service
2200 Danbury Street
San Antonio, TX 78217

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  • Deb  On September 17, 2015 at 6:54 am

    my son is soon to be transferred from BCADC to the Garza Unit Federal Prison. Best I can tell from their website, I will have to use Jpay.com, so I assume I will have to discontinue the ICSolutions. Just wondering if you know if that is correct and will I get a refund from ICS for unused time?
    Thanks again!

  • Crystal  On September 24, 2015 at 10:10 pm

    I put money on my account so I can receive calls. I’m able to accept the calls but can only talk for a few minutes than the phone goes mute and hangs up. They call back and we talk for the full 15 minutes. Idk what the problem is and its frustrating. Paying almost $5 a call and get disconnected adds up. Its also hard to hear at times or goes mute throughout the call. Please help!

  • richardwayne  On October 11, 2015 at 8:34 am

    how do I get my money back after inmate is bailed out?

  • richardwayne  On October 11, 2015 at 8:40 am

    how do I call the inmate in jail

  • admin  On October 11, 2015 at 7:33 pm

    Richardwayne – You can’t. The inmate has to call you.

  • admin  On October 11, 2015 at 7:34 pm

    Richardwayne – You can’t. The bail money that gets returned is returned to the inmate. You would have to get it back from him.

  • admin  On October 11, 2015 at 8:09 pm

    Crystal – Unfortunately all we can do is recommend that you contact the company to complain.

  • admin  On October 11, 2015 at 8:18 pm

    Deb – Different jails use different contractors. I’m sure it’s true if their website says that’s who they use. You would have to contact ICSolutions about getting the remainder of your money refunded.

  • Dora  On October 30, 2015 at 1:36 pm

    if my son is in the GEO building in san Antonio, texas can I add money on his account through IC Solutions?

  • admin  On November 6, 2015 at 10:48 pm

    Dora – We only deal with the Bexar County jail. We don’t have any information on GEO.

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