The Bexar County Jail has changed inmate calling providers. The new company is ICSolutions. Cost per call is different depending on the jail. They do not say what the cost is for Bexar County but they do say ICSolutions will tell you the cost during the set-up process or you can call them at their customer service department, 888-506-8407. That department is open 24/7, a nice change from the previous provider.
ICSolutions will accept payment by Visa, MasterCard, American Express, debit card, check-by-phone, Western Union, money order and cashier’s check. They also offer various ways to contact them:
Customer Service: 1-888-506-8407 available 24/7
Email: customer@ICSolutions.com
Website: www.ICSolutions.com
Mailing Address:
Customer Service
2200 Danbury Street
San Antonio, TX 78217
Comments
Calls made to the 210 area code are a flat $4.00. Their customer service department is a lot nicer and you will speak with someone and not have to wait forever like the previous provider.
need account balance on existing account… what is my credit… hello is there anybody out there… need balance on my credit
Cindy – This website is a private site. It is not part of the Bexar County Jail. It is also not manned on a 24/7 basis. I’m not sure what you are asking for. Is it your commissary account you want information on? If so, only inmates can get their own account information. I doubt you are an inmate. Was it an account you had when you were in? Or is it some other type of account? I won’t know what to recommend to you until I know what you are actually talking about.
Hello: How much does it cost for inmate to make a out of state call?
Miama – Contact ICSolutions at 1-888-506-8407. They should be able to help you.
hi will my registered prepaid cricket phone receive phone calls i want to speak to my fiance
Delia – Another commenter said that Cricket does not work with the Jail’s system.
Cricket does work. I just set up my account but I had to speak with a rep to help me.
Vanessa – Thank you for that information.
okay my issue is i put money for my boyfriend to call when he was first in the magistrate then they moved him to the main jail so i had to go online to the bexar county website and put money on his comissionar-aramark but when he called me the call still didnt go through…plz help
Alice – I’m not sure who handles the phone system at the magistrate. That area has both County and City personnel. City side does have some cells and may have a different phone system. What I can say is that once your boyfriend got to the jail he was definitely under County jurisdiction at that point. The problem now is that you put money in commissary but commissary does not handle the phone system. You would need to go to ICSolutions for a phone account. Go to the category on this website titled “Inmate Phone Calls”. Once there click on the link for ICSolutions. It will give you instructions on what to do.
Just wanted to say that going to ICSolutions website is a really easy way to set up an account if you want to receive calls from an inmate. There aren’t many steps and it’s really simple as long as the instructions are followed. It only took minutes to set up and the account was ready for calls within minutes as well, although it is stated the process could take up to 24 hours. Almost as soon as I was done I received a call from my daughter’s father. Again as long as you follow the instructions it’s simple. http://www.icsolutions.com
how do i use pre paid with criket i called they said they do not take call from bexar country i have a ic account but they charge me 7.00 to put money into the account then 4.00 for each call which way chaper please help
Crystal – If you are trying to bypass ICSolutions to save money the system is just not set up to do that. You will need to use ICSolutions.
does ic solutions accept simple t mobile for inmate calling from bexar county jail sanantonio tx
Sharon – ICSolutions is a private company. You will have to contact them to see if there are any networks they will not use. Go to the category Inmate Phone Calls. Once there click on the ICSolutions link. It will give you contact information.
If I put money on my phone account how will my boyfriend know that theres money in the account for him to call if he already used the complimentary call. Does someone tell him?
Janet – The phone system is run by a private company, not the jail. You will have to tell your boyfriend he can use it when you see him or in a letter.
So my boyfriend told me I could buy a prepaid phone card to use so he can call me from jail… Is this true? Or do I have to set up an account with I solutions?? I don’t have a credit card or anythin just cash so which should I do and where can I buy a prepaid phone card? Just at any grocery or convenient store? Thanks.
Vanessa – You will have to set up an account with ICSolutions.
I registered my home phone and cell phone with IC Soulutions. They charged one time fees and its a flat rate of $4.00 each call. They tell you that you can talk as long as you want but there is a time limit when my best friend calls for the jail. It’s about 20 minutes. I live in Florida so I think the flat rate applies to everyone. I put $50.00 on my pre-paid master card so he can call me around 12 times before I have to reload my account with them. You can do it at any time with any phone number but they told me you have to call from the phone that you are putting money on for them to call you. They also told me if they are released you can get a refund for monies not used. I hope this helps anybody else out.
Joe – Thank you for the information. We will take any help we can get to help others deal with their difficult situations. You are correct, ICSolutions will let you speak as long as you want; however, the Bexar County jail limits the length of the calls so other inmates get a chance to make their calls also.
If i put money in the account today will he be able to call me today? also will someone tell him that he has money in his account for a call or will he not know at all?
Ariel – You will have to read that ICSolutions guidelines on their website for that information. They are a private company that contracts with the jail to handle inmate phone calls.
My brother called me but didn’t go through and it gave me the info to make an account and put money. So I went to the website and made it. Will my brother b informed that he is now able to call or do I just wait and hope for him to call again?
Since we are “out of town” visitors how can an inmate who has been there less than 5 day be told funds are available? IC solutions said they had no way of notifying inmate.
Rosie – Sorry, you’ll just have to wait for him to call.
Lori – ICSolutions is only the company that is used to process the money into the commissary fund. The Banking department at the jail manages the fund. They inform the inmate when money has been added to their account.
ice solutions dies not accept check by phone, m. i already tried. s helpful gentleman at ice suggested i purchase a visa. or MC from Walmart, load the money on there and then use the card to fund phone calls. i think that is a good solution to my problem. i have no credit cards. just an FYI.
Deelea – Thank you for the information. We appreciate any help our readers can give us.
I was a able to set up an account wth IC solutions with no problem. But now I hve a question no one can answer.. I don’t have a landline now but thought it would be less $if I set one up.(not having to pay the $6.95 everytime i load $ in account) Now my question is if I do get landline will my son be able to call me collect or do I have to use Ic solutions?
Jennifer – ICSolutions handles all inmate calls.
I’m trying to get in touch with an old friend.. I’m pretty sure he’s in jail… Would I be able to call this number and they’d tell me if he was or wasn’t?
J – If you have a name and date of birth or a sid number Central Records will be able to tell you if the person is in the Bexar County jail. Their number is 210-335-6201. They are a 24/7 office.
If I missed my finances call! Will he be given another chance to call me again same day?
Minnie – Yes.
If a mother of an inmate put money on the phones for him to call out can he call other cell phones & other people or just her?
Smithj – He can call other people.
Hi, I’ve spent like over $900 with ICSolutions sent my bf went to jail on December, then I started calling trying to get my calls refunded since they dropped. Now all of a auden there saying I went over my months limit.. i’m confused now it’s saying I have to use western union now. PAIN!!! I want to know why all of a sudden I have a limit exceeded msg now..
In the month of January I know I spent over 500$..
Ant – Have you spoken to them in person? Or are you just referring to the messages? If you haven’t spoken to someone in person we suggest you contact them at 1-888-506-8407. If you already have spoken to them and they still are not helping you, you should call the Sheriff’s office at 210-335-6010 to complain. I’m sure their first response will be to tell you to contact ICSolutions but ICSolutions is a private company that contracts with the Sheriff’s Office. If they are not giving good service the Sheriff’s Office needs to be informed of the problem.
Anyone know the number to press to accept calls?? i cant understand the person telling me. Also i dont have a credit card can i still set up a account to get calls from an inmate??
Alexis – Our suggestion is to call back and ask to speak to a different person.
Can the inmate make a phone call to anyone if someone else set up his phone line account?
Lynn – Yes an inmate can call anyone. It doesn’t matter who sets up the account.
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