ICSolutions

The Bexar County Jail has changed inmate calling providers.  The new company is ICSolutions.  Cost per call is different depending on the jail.  They do not say what the cost is for Bexar County but they do say ICSolutions will tell you the cost during the set-up process or you can call them at their customer service department, 888-506-8407.  That department is open 24/7, a nice change from the previous provider.

ICSolutions will accept payment by Visa, MasterCard, American Express, debit card, check-by-phone, Western Union, money order and cashier’s check.  They also offer various ways to contact them:

Customer Service: 1-888-506-8407 available 24/7

Email: customer@ICSolutions.com

Website: www.ICSolutions.com

Mailing Address:

Customer Service
2200 Danbury Street
San Antonio, TX 78217

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Comments

  • GET  On October 9, 2011 at 4:27 am

    Calls made to the 210 area code are a flat $4.00. Their customer service department is a lot nicer and you will speak with someone and not have to wait forever like the previous provider.

  • cindy  On January 1, 2012 at 3:49 pm

    need account balance on existing account… what is my credit… hello is there anybody out there… need balance on my credit

  • admin  On January 3, 2012 at 9:53 am

    Cindy – This website is a private site. It is not part of the Bexar County Jail. It is also not manned on a 24/7 basis. I’m not sure what you are asking for. Is it your commissary account you want information on? If so, only inmates can get their own account information. I doubt you are an inmate. Was it an account you had when you were in? Or is it some other type of account? I won’t know what to recommend to you until I know what you are actually talking about.

  • Miama  On June 9, 2012 at 8:24 pm

    Hello: How much does it cost for inmate to make a out of state call?

  • admin  On June 28, 2012 at 7:54 am

    Miama – Contact ICSolutions at 1-888-506-8407. They should be able to help you.

  • Delia  On August 1, 2012 at 4:45 am

    hi will my registered prepaid cricket phone receive phone calls i want to speak to my fiance

  • admin  On August 8, 2012 at 6:48 am

    Delia – Another commenter said that Cricket does not work with the Jail’s system.

  • vanessa  On August 18, 2012 at 4:47 pm

    Cricket does work. I just set up my account but I had to speak with a rep to help me.

  • admin  On August 21, 2012 at 4:37 am

    Vanessa – Thank you for that information.

  • Alice  On August 28, 2012 at 11:08 pm

    okay my issue is i put money for my boyfriend to call when he was first in the magistrate then they moved him to the main jail so i had to go online to the bexar county website and put money on his comissionar-aramark but when he called me the call still didnt go through…plz help

  • admin  On August 30, 2012 at 7:10 am

    Alice – I’m not sure who handles the phone system at the magistrate. That area has both County and City personnel. City side does have some cells and may have a different phone system. What I can say is that once your boyfriend got to the jail he was definitely under County jurisdiction at that point. The problem now is that you put money in commissary but commissary does not handle the phone system. You would need to go to ICSolutions for a phone account. Go to the category on this website titled “Inmate Phone Calls”. Once there click on the link for ICSolutions. It will give you instructions on what to do.

  • Eve  On September 21, 2012 at 6:24 pm

    Just wanted to say that going to ICSolutions website is a really easy way to set up an account if you want to receive calls from an inmate. There aren’t many steps and it’s really simple as long as the instructions are followed. It only took minutes to set up and the account was ready for calls within minutes as well, although it is stated the process could take up to 24 hours. Almost as soon as I was done I received a call from my daughter’s father. Again as long as you follow the instructions it’s simple. http://www.icsolutions.com

  • crystal  On September 26, 2012 at 2:39 am

    how do i use pre paid with criket i called they said they do not take call from bexar country i have a ic account but they charge me 7.00 to put money into the account then 4.00 for each call which way chaper please help

  • admin  On September 27, 2012 at 6:02 am

    Crystal – If you are trying to bypass ICSolutions to save money the system is just not set up to do that. You will need to use ICSolutions.

  • sharon  On February 28, 2013 at 6:44 pm

    does ic solutions accept simple t mobile for inmate calling from bexar county jail sanantonio tx

  • admin  On March 5, 2013 at 1:07 am

    Sharon – ICSolutions is a private company. You will have to contact them to see if there are any networks they will not use. Go to the category Inmate Phone Calls. Once there click on the ICSolutions link. It will give you contact information.

  • janet  On March 7, 2013 at 10:31 pm

    If I put money on my phone account how will my boyfriend know that theres money in the account for him to call if he already used the complimentary call. Does someone tell him?

  • admin  On March 7, 2013 at 11:11 pm

    Janet – The phone system is run by a private company, not the jail. You will have to tell your boyfriend he can use it when you see him or in a letter.

  • Vanessa  On May 27, 2013 at 7:55 am

    So my boyfriend told me I could buy a prepaid phone card to use so he can call me from jail… Is this true? Or do I have to set up an account with I solutions?? I don’t have a credit card or anythin just cash so which should I do and where can I buy a prepaid phone card? Just at any grocery or convenient store? Thanks.

  • admin  On June 4, 2013 at 1:23 am

    Vanessa – You will have to set up an account with ICSolutions.

  • Joe  On July 12, 2013 at 5:22 pm

    I registered my home phone and cell phone with IC Soulutions. They charged one time fees and its a flat rate of $4.00 each call. They tell you that you can talk as long as you want but there is a time limit when my best friend calls for the jail. It’s about 20 minutes. I live in Florida so I think the flat rate applies to everyone. I put $50.00 on my pre-paid master card so he can call me around 12 times before I have to reload my account with them. You can do it at any time with any phone number but they told me you have to call from the phone that you are putting money on for them to call you. They also told me if they are released you can get a refund for monies not used. I hope this helps anybody else out.

  • admin  On July 13, 2013 at 6:40 pm

    Joe – Thank you for the information. We will take any help we can get to help others deal with their difficult situations. You are correct, ICSolutions will let you speak as long as you want; however, the Bexar County jail limits the length of the calls so other inmates get a chance to make their calls also.

  • Ariel  On August 9, 2013 at 5:11 pm

    If i put money in the account today will he be able to call me today? also will someone tell him that he has money in his account for a call or will he not know at all?

  • admin  On August 9, 2013 at 6:15 pm

    Ariel – You will have to read that ICSolutions guidelines on their website for that information. They are a private company that contracts with the jail to handle inmate phone calls.

  • Rosie  On August 21, 2013 at 6:29 pm

    My brother called me but didn’t go through and it gave me the info to make an account and put money. So I went to the website and made it. Will my brother b informed that he is now able to call or do I just wait and hope for him to call again?

  • Lori  On August 28, 2013 at 1:48 am

    Since we are “out of town” visitors how can an inmate who has been there less than 5 day be told funds are available? IC solutions said they had no way of notifying inmate.

  • admin  On August 30, 2013 at 1:42 am

    Rosie – Sorry, you’ll just have to wait for him to call.

  • admin  On August 30, 2013 at 2:01 am

    Lori – ICSolutions is only the company that is used to process the money into the commissary fund. The Banking department at the jail manages the fund. They inform the inmate when money has been added to their account.

  • deelea  On November 3, 2013 at 6:34 am

    ice solutions dies not accept check by phone, m. i already tried. s helpful gentleman at ice suggested i purchase a visa. or MC from Walmart, load the money on there and then use the card to fund phone calls. i think that is a good solution to my problem. i have no credit cards. just an FYI.

  • admin  On November 5, 2013 at 2:55 am

    Deelea – Thank you for the information. We appreciate any help our readers can give us.

  • jennifer  On November 10, 2013 at 2:21 pm

    I was a able to set up an account wth IC solutions with no problem. But now I hve a question no one can answer.. I don’t have a landline now but thought it would be less $if I set one up.(not having to pay the $6.95 everytime i load $ in account) Now my question is if I do get landline will my son be able to call me collect or do I have to use Ic solutions?

  • admin  On November 19, 2013 at 9:25 pm

    Jennifer – ICSolutions handles all inmate calls.

  • J  On December 5, 2013 at 8:55 am

    I’m trying to get in touch with an old friend.. I’m pretty sure he’s in jail… Would I be able to call this number and they’d tell me if he was or wasn’t?

  • admin  On December 12, 2013 at 12:20 am

    J – If you have a name and date of birth or a sid number Central Records will be able to tell you if the person is in the Bexar County jail. Their number is 210-335-6201. They are a 24/7 office.

  • minnie  On December 15, 2013 at 5:37 pm

    If I missed my finances call! Will he be given another chance to call me again same day?

  • admin  On January 8, 2014 at 1:34 am

    Minnie – Yes.

  • smithj  On February 1, 2014 at 11:46 am

    If a mother of an inmate put money on the phones for him to call out can he call other cell phones & other people or just her?

  • admin  On February 8, 2014 at 2:30 am

    Smithj – He can call other people.

  • Ant  On February 17, 2014 at 4:54 am

    Hi, I’ve spent like over $900 with ICSolutions sent my bf went to jail on December, then I started calling trying to get my calls refunded since they dropped. Now all of a auden there saying I went over my months limit.. i’m confused now it’s saying I have to use western union now. PAIN!!! I want to know why all of a sudden I have a limit exceeded msg now..
    In the month of January I know I spent over 500$..

  • admin  On February 26, 2014 at 2:36 am

    Ant – Have you spoken to them in person? Or are you just referring to the messages? If you haven’t spoken to someone in person we suggest you contact them at 1-888-506-8407. If you already have spoken to them and they still are not helping you, you should call the Sheriff’s office at 210-335-6010 to complain. I’m sure their first response will be to tell you to contact ICSolutions but ICSolutions is a private company that contracts with the Sheriff’s Office. If they are not giving good service the Sheriff’s Office needs to be informed of the problem.

  • Alexis  On March 22, 2014 at 9:16 pm

    Anyone know the number to press to accept calls?? i cant understand the person telling me. Also i dont have a credit card can i still set up a account to get calls from an inmate??

  • admin  On April 1, 2014 at 4:50 am

    Alexis – Our suggestion is to call back and ask to speak to a different person.

  • Lynn  On April 12, 2014 at 4:43 pm

    Can the inmate make a phone call to anyone if someone else set up his phone line account?

  • admin  On April 17, 2014 at 4:17 am

    Lynn – Yes an inmate can call anyone. It doesn’t matter who sets up the account.

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