ICSolutions

The Bexar County Jail has changed inmate calling providers.  The new company is ICSolutions.  Cost per call is different depending on the jail.  They do not say what the cost is for Bexar County but they do say ICSolutions will tell you the cost during the set-up process or you can call them at their customer service department, 888-506-8407.  That department is open 24/7, a nice change from the previous provider.

ICSolutions will accept payment by Visa, MasterCard, American Express, debit card, check-by-phone, Western Union, money order and cashier’s check.  They also offer various ways to contact them:

Customer Service: 1-888-506-8407 available 24/7

Email: customer@ICSolutions.com

Website: www.ICSolutions.com

Mailing Address:

Customer Service
2200 Danbury Street
San Antonio, TX 78217

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Comments

  • Janie  On May 28, 2014 at 11:02 pm

    Can a inmate know if he is blocked from making a phone call to number he is blocked from calling

  • ck  On June 3, 2014 at 7:42 pm

    I put money on card and I’m getting calls from jail but nothing is going through. I can’t hear them on the other end

  • admin  On June 10, 2014 at 2:21 am

    CK – Contact ICSolutions to see what the problem is.

  • admin  On June 10, 2014 at 2:32 am

    Janie – He will find out when the call won’t go through.

  • Roxanne  On June 11, 2014 at 10:12 pm

    I’m pressing 5 to accept the incoming calls and the ic solution system is by passing it. I’ve also tried saying five to accept the call and it’s not working. Help I want speak to my friend. What the problem why can’t we speak #help

  • maria  On June 17, 2014 at 9:56 am

    Ok so the internet says it solutions accepts payments visa master card American xpressed debit card CHECK-BY-PHONE western union money orders and cashier checks …well I called 2 set up an account 2 receive calls n was told they do not accept CHECK BY PHONE MY problem is y say u accept the check by phone e payment on da Internet then hve me waste my tym lookin 4 my check book placed on hold for 15mins. Then told u do or accept check by phone …u might want 2 update any changes the company has made for future people like myslf trying to set up an account to tlk to a lived one incarcerated

  • admin  On June 27, 2014 at 4:40 am

    Roxanne – You need to contact ICSolutions. They are a private company that handles the inmate phone system.

  • admin  On June 27, 2014 at 5:01 am

    Maria – Thank you for the information. It does not seem ICSolutions gives very good service. A lot of people are complaining about them. We suggest you contact the Sheriff’s Office to complain. The number is 210-335-6010.

  • frances  On August 4, 2014 at 11:31 am

    How long are the calls supposed to be? I received a call that I had prepaid for. It was cut off just at 5 minutes. They are investigating. But said it’s up to the facility. Thanks

  • nicholas  On August 4, 2014 at 10:15 pm

    I was an inmate making calls from the bexar county jail a few months ago the service isn’t all that great some times it works sometimes it doesn’t home phones work the best cell phones sometimes create a problem the call will be dropped it wont wont let you except the call you cant hear the other person and it excepted ur call ur stuck out a call money waisted it happened to me plenty of times but even though I went through all that it felt good to hear may familys voice god it felt good but if the call don’t go through or they didn’t answer or except my mind went places I was up set they are messing around something anything… but I didn’t think it wasn’t my family it was the stupid phone im glad to be living my life right with my family now let ur loved ones know you love they that’s all

  • admin  On August 10, 2014 at 7:26 pm

    Nicholas – Glad you’re out. We recommend everyone who has problems with the phone and iCare companies complain to the Sheriff’s Office. Maybe if they get enough complaints they’ll find someone better to handle their contracts or at least make those companies give better service.

  • admin  On August 10, 2014 at 7:29 pm

    Frances – 15 minutes unless but various things can interfere. If a freeze is called or it’s time to rack in the call will be ended. Also, have you checked the balance on your account to make sure you still have money in it? That could be another possibility.

  • Anita  On September 7, 2014 at 4:58 pm

    Is there a way for me to purchase minutes for an inmate to make a call?
    If so, how are they madw awate and “given” the minutes?
    Thank You.

  • desiree  On September 7, 2014 at 6:12 pm

    I have heard about inmate calling cards is that a such thing because i would talk to my brother for 15 mins and end up in a good conversation and he or i say call me bk now lol..and after 4 calls i put more money on the phone my call history amount is 2000 out of pocket..no kidding 6 months adds up..is there some way that i can buy some kind of calling card..one inmate told him about it but they act like they know nothing about it now

  • admin  On September 14, 2014 at 3:55 am

    Anita – The jail used to use calling cards but now they use ICSolutions which allows you to set up an account and put money into it.

  • admin  On September 14, 2014 at 3:55 am

    Desiree – The jail used to use calling cards but now they use ICSolutions which allows you to set up an account and put money into it.

  • Brittany  On October 9, 2014 at 8:25 pm

    How would I go about putting funds on my phone to call my mom

  • admin  On October 18, 2014 at 12:28 am

    Brittany – You will need to set up an account with ICSolutions. Their information is listed in our category Inmate Phone Calls.

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