Calls from the Living Unit



Once an inmate is assigned to a unit he will have to follow the standard rules.  Phone calls are 15 minutes long.  When the time is up the phone will automatically disconnect.  There is no limit on the number of phone calls an inmate can make.  There used to be phone lists so the officers would know whose turn was next but more phones were added by the jail so inmates rarely have to wait to make a call.

Phone calls can be made by the inmate during normal day room hours which are usually from 8:00 am – 9:00 pm.  No phone calls are allowed to be made during meal time, commissary deliver and laundry exchange.  Inmates can only make collect calls.  They cannot receive calls into the Bexar County Jail.

103 thoughts on “Calls from the Living Unit

    • admin

      Star – If you mean when an inmate tries calling someone, then it’s usually that the person who has the number asked for it to be blocked. If they change phone numbers and someone else ends up with that number, the block will still be blocked with ICSolutions. Call ICSolutions to find out why a call is not coming through. They will be able to tell you if there is a block on the number.

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    • admin

      Luna – Inmates get unlimited free calls while they are in the booking process. Once an inmate is assigned to a unit, they no longer get free calls.

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  1. SANDRA

    My son is in the Bexar County Jail. I set up a fund through ICSolutions, a collect call fund. I noticed that they also have a debit account you can set up for collect calls.
    1.) what is the difference?
    When I contacted ICSolutions, I was told Bexar County Jail dosen’t have a debit account, but yet it’s a choice.
    If I set up a collect call fund, will the inmate be able to call any number?

    • admin

      Sandra – ICSolutions doesn’t only work with Bexar County. Other agencies may use that function even if Bexar County chose not to. If ICSolutions tells you that Bexar County doesn’t allow debit accounts, I would just go with what they say.

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