UPDATE Food Gift Packages – ACCESS SecurePak



UPDATE.  Aramark is no longer the vendor for the Bexar County Sheriff’s Office.  Keefe will be the new vendor.

The Sheriff’s Office is trying a new program that allows families to purchase meals and gift baskets for inmates.  According to Sheriff Ortiz, inmates will only be allowed to get these meals 2 – 3 times a week and it is a privilege that can be taken away.  This encourages inmates to follow the Jail regulations so that they don’t lose their ability to receive these packages.  It also allows the family to do something special for an inmate.  The inmate’s family and friends can show they are thinking of him on his birthday, holidays, special occasions or can send something just to show they care.

To use this program go to:  SecurePak.  You will need the inmates sid number before you get started.  Be sure to read the information regarding the terms of use.

If you need to contact their customer service department you can reach them at 1-800-546-6283,

Monday through Friday between the hours of 7:30 am and 11:00 pm CST.

Saturday 10:00 am to 4:00 pm CST.

 

83 thoughts on “UPDATE Food Gift Packages – ACCESS SecurePak

  1. admin

    Lisa, see the link that says iCare in this post? It’s underlined and right above the one that says sid number. Click on that link. It will take you to a page that has three boxes with red outline. Click on the first box, it says “iCare Gift Services”. This will take you to another page. On this page you can either click on the iCare Gift Services box that looks just like the last one you clicked on, you can click on the “view all products” right under that box or you can click on the part that says “1-iCare Packages”. All three places will take you to the products that you can purchase.

    • admin

      I haven’t been able to find the exact time schedule but on the iCare site I did find the following statement.

      “Delivery Days:

      Monday through Friday. Any order received/purchased after 9:00 AM on Friday will not be delivered until Tuesday.”

      If you discount the weekend you have buying before 9:00 am on Friday, nothing on Monday, Receiving the gift on Tuesday. I would have to say it takes at least two days to receive a basket.

  2. John

    Just a mention about the “birthday” iCare package.

    The birthday card that my daughter was to receive said “ON YOUR BIRTHDAY” on the front and nothing (it was blank) inside. There’s no way to put a message inside, I know–but it would seem like someone doing the purchasing would’ve found a card that could’ve expressed sentiments about being apart but not being forgotten. If someone from Aramark reads this and has a heart, please take a hint, invest a few cents more in your already-obscenely profitable packages and supply a decent card for the family buying one.

    The lemonade was a six-ounce package of fine white powder branded “Maxima.” The tea was a six-ounce package branded “Hometown” (makes two quarts). No scoops or measuring device was supplied. The chips (fresh-ish!) to be delivered were dated to be used by July 26 this year; I’m writing this on June 13th (it was supposed to be delivered June 10th and wasn’t). The salsa, two “mild” containers, would expire April 13th of NEXT year. Everything seemed to be junky-sugary (like the bags of Jolly Ranchers), but I’m sure that’s welcome to incarcerated folks.

    I received this bag before my daughter did because she was transferred to another facility and I had to pick up the bag. Aramark does not refund unless it’s been given permission/authorization by the jail, and the commissary chief told me to pick up the large clear plastic bag. Aramark absolves itself of responsibility about delivery, saying it’s up to the jail, and I understand that, but I wish Aramark would wait till the package is delivered before charging the account. I would’ve never known her gift bag hadn’t been delivered unless I’d checked the account for the “pending” label six days after the order (FOUR business days).

    Still: shame on you, Aramark, for the inadequate and coldness of the birthday card. Use some sense–and some cents.

    • admin

      Click on the iCare link shown in the post. It’s in blue at approximately the middle of the Food Gift Packages information page. On the page that opens up in the upper left hand corner there is a section in red that says “create account/login”. You will start there then just follow the prompts.

  3. Naomi

    I am completely new to this, and I’m trying to purchase more than one thing for my boyfriend. It is saying that I have exceeded the amount on my cart list and I’ve only picked one at the price of 40.99…am I only allowed to purchase one thing per day, per week-or can I purchase one thing at a time, then sign out and purchase again- whats the deal on this thing?

    • admin

      Naomi – Our understanding is that there is not a limit at this time but that’s according to the jail. Aramark may have their own limits. Try contacting the Customer Service department for the iCare program at 1-877-615-3296, Monday through Friday between the hours of 9:00 am and 5:00 pm CST. They should be able to give you a better answer.

    • admin

      Robyn – I don’t believe toilet paper is included in any of the iCare packages. Toilet paper is supplied for inmates by the Bexar County Jail.

    • admin

      Theresa – Medical services are handled by the University Health System. There is not a charge for the medications. Some specialized procedures, like dental work, can have a fee but it is usually very reasonable.

    • admin

      Ed – You can buy some packages from the iCare program and have them delivered to the inmate. Other things can be purchased through commissary, that the inmate must do.

  4. Krystal

    Do we have to go through the iCare website? Or are we also allowed to make our own care packages and bring them in (of course checked out by the guards first)? If so, what’s a list of things that are okay or not okay to include? I’m also trying to figure out if we can write letters to the inmates, if so, what address do we use, etc etc?
    -Thanks for your time.

  5. Rebecca

    My baby bro is in bexar county jail I ordered him a burger today is ther a cut off time before its too late for the day or do they even get it the same day

    • admin

      Rebecca – They do not get it immediately. Go back to the iCare website. Read the terms they have listed. They give a lot of good information.

  6. Diego

    How many care packages can an inmate receive a week? I sent my brother 2 care packages last week and has only recieved 1. They both been charged to my account already.

    • admin

      Diego – Originally there had been no limit but I believe the jail changed that to no more than two in a week. Still, your packages should have been received. Contact the iCare customer service department to find out if it has been rejected or held for any reason. You can find the number in our phone listings section.

  7. desiree

    This icare website is really pissing me off lol i am trying to send a good friend a package so that he can have a GOOOD MEAL..i have called them they said that you have to be on the desktop and have chrome weeeeellll i have both and when i pick the package i only can go to the cart it does not say have to check OUT..stuck at promotional code what is that and how do i pay for this package god!!!!!!

    • admin

      Desiree – We wish we could help you but iCare is handled through a private company. You’re going to have to call them back to let them know the problems you’re having.

    • admin

      Mari – No, you cannot send items like that to an inmate. We recommend you go to the category Sending & Receiving Mail. Once there click on the link that says Mail Regulations. That will let you know what you can send. It’s not much.

  8. desiree

    i understand that the inmates are in jail and what they recieve from icare is better than what they are eating now! but icare why don’t they change up foods? im asking the same question my god is this the only website for packages,i think bexar county could do better!they already lied about feeding them a good thanksgiving meal.my brother says he didn’t get shit!why lie to family this way!im sorry but who wants to eat nooodles all damn day! sorry an upset person here!

  9. Dora

    I think the inmates should recieve a decent meal on Thanksgiving at least ,I understand that they are in there for something they done,but once a year isnt going to hurt anyone!

  10. danielle

    My husband has been in and out of jail a few times. This time around it is for longer than a month so I have gotten very familiar with how things work there and with the companies provided. I think ICare is great. The more expensive packages have more than just noodles, you just have to be willing to spend a little more. If you order the night before they get it the next day, how awesome is that! And, if you don’t want to send them noodles, there are ‘hot trays’ as my husband and everyone there calls them. Pizza & Wings, Caesar Salad, Hamburger, Pulled Pork Sandwich & a Burrito. These I have come to realize could take a couple of days to reach them, I don’t know why it’s just how it is. And, they are rarely ever HOT but in jail, they are happy to get anything other than the soy and starch they are used to day in, day out. Coffee is a hot commodity in there too. The men also trade their stuff for things they want. So really if you send them ANY care package, they will likely end up trading one or two things for something they really want. Some of the things that come in the care packages, is not sold in commissary. So if your one of the ones whose loved ones don’t send them packages, you are missing out on a bit of variety. (I get all this info from my husband. We talk everyday. Go ICSolutions!! LIFESAVER! lol) Bottom line, the guys in there get VERY creative with their food. The soups and many many many of the other items are turned into ‘a spread’ filled with any and everything they can throw in there to make a huge ‘spread’! Sharing is caring, after all! 🙂 My husband even made a cake for one of the guys birthdays in there! Not kidding! If they are getting care packages, then they are doing well. If they can’t get money on their books and no care packages, they might starve. It is rough to survive on just the junk they serve there, apparently. Hope this helps! 18 days until he is home!!! 🙂 🙂

  11. Mae

    I HAVE HAD SO. MUCH TROUBLE WITH THE PEOPLE AT I CARE.IT HAS BEEN
    11 DAYS NOW AND MY SON STILL HAS NOT RECIEVED HIS PACKAGE THAT
    COST $72 .THE LADY SUPERVISOR IS SO RUDE AND DISRESPECTFUL AND
    WILL NOT GIVE ME HER NAME. HOW DO I FIND OUT WHO IS IN CHARGE OF
    HER.I WILL NEVER DEAL WITH THIS COMPANY AGAIN.BETTER TO DEPOSIT
    MONEY IN COMISSARY.SO DISSAPOINTED.

    • admin

      Mae – We always recommend that people who are having problems contact the Sheriff’s Office to complain. iCare is handled by Aramark. Aramark has a contract with the County to provide those services. You need to let the Sheriff’s Office know what a bad job iCare is doing so the situation can be addressed.

    • Ilene

      I am having the same problem right now. I’ve purchased package for husband 3weeks ago n paid $10 extra for 3 day delivery. They took money from my acct but still haven’t delivered anything. I’ve sent multiple emails and calls to customer service just to be sent to voicemail And I HAVE YET TO RECIEVED ANY TYPE OF REPLY OR CALLBACK . I am extremly dissapointed with this company ….those packages aren’t cheap.

  12. Laura

    I have had the same problem as Mae. I ordered a Sandwich for my son approximately 3 weeks ago and he still has not received it inspite of phone calls, complaints, emails etc. to customer service. I have requested a refund and they still have not refunded my money. This is the worst customer service I have ever had to deal with. I will definitley notify The Sheriffs Office of the lousy job they are doing and report them to the Better Business Bureau and whoever else I may have to. I am sorry I ever ordered anything from them….BUYERS BEWARE…..

    • admin

      Laura – We always recommend complaints of this nature be brought to the Sheriff’s attention. The companies that handle things like the iCare package and the phone service are private vendors. They have a contract and obligations they are supposed to meet. If those are not being met the Sheriff needs to know.

  13. BREN

    I HAD PURCHASED A PACKAGE FOR MY HUSBAND & HE DIDNT GET IT ON TIME EITHER.HE THEN CAME OUT A FEW DAYS LATER SO WE ASKED FOR A REFUND BUT WAS TOLD IT WASNT POSSIBLE BUT FOR US TO GO PICK UP HIS PACKAGE @ THE MAIN JAIL, SO WHEN WE GET THERE THE SHERIFFS COULDNT GET A HOLD OF THE ARAMARK PEOPLE EITHER THE SHERIFF TOLD US TO GO BACK @ A LATER TIME TO TRY AGAIN BUT THE 2ND TIME WASNT ANY BETTER EITHER. HE EVEN PAGED THEM OVER THE INTERCOM & THEY NEVER RESPONDED IN THE HOUR THAT WE WAITED.I WAS GIVEN A NUMBER TO CALL THEM BUT NERVER GOT ANSWERED, IT IS A RIP OFF IF U ASK ME! I HATE USING THEM AS A SOURCE TO SEND OUR LOVED ONE A REMINDER OF OUR LOVE & DONT PLAN ON USING THEM ANYMORE, BESIDES THE PACKAGE ISNT AS PRETTY OR AS ACURRATE AS THE PICTURE THAT ARE SHOWN TO US. IVE BEEN TOLD THAT ITS JUST THROWN TOGETHER IN A BAG & IF THEY DONT HAVE AVAILIABLE WHAT COMES IN THE PACKAGE THEN THEY JUST THROW A SUBSTITE IN THERE THAT IS LESS THAN ITS SUPPOSED TO BE. I THINK YALL NEED TO GET IT TOGETHER OVER THERE @ ARAMARK & GIVE OUR LOVED ONES WHAT WE PAY FOR. YALL ARE MAKING A KILLING ON THE PRICES U SCAM US WITH SO IT SHOULD BE MADE THE WAY IT PROMISES TO US IT WILL BE!!!!! – DISATISFIED CUSTOMER!!!!

    • admin

      Bren – We highly recommend that you contact the Sheriff’s Administration office at 210-335-6010 to file a complaint. They need to know the problems the general public is having with Aramark.

  14. Marta

    I sent a $77.00 icare package to a family member at Bexar County and everything was stale. I will not purchase from them again

  15. stacy

    I sent icare packing on Tues and now its Saturday already I try to talk to somebody and there is never know one to answer it who can I talk to about this already I sent it Tues for him to get it before the weekend because of the food in thete are ya every on time I need to know who to talk they are not doing there job right

    • admin

      Stacy – We always encourage people to complain when they are having issues. The Sheriff’s Office number is 210-335-6010.

    • admin

      Lsie – We are not the Bexar County jail. We are a private website that attempts to help people deal with the jail system. We have absolutely no affiliation with them and we maintain this website (and others) in our off time since we all have full-time jobs. We do the best we can but sometimes there are long periods of time in between our answers. Your previous post was 3 minutes before this current post but we normally attempt to put out posts that help people. We get a massive amount of comments and yes, if there is no value in a post, it’s just a person wanting to vent in an ugly way, we don’t publish the post. If you’ll read the other comments you’ll see that we do let people make negative comments.

  16. Mary

    I ordered the coffee package July 9 on a Wednesday and my loved one received it the following thursday. Okay, My complaint is he did not receive all the goodies he was suppose to receive. Is there any way he can still be compensated?

    • admin

      Mary – Definitely call to complain. We have heard that for some reason they are splitting the orders, giving part at one time then the other part at a different time. We are not sure if this is valid. We are still trying to get confirmation.

    • admin

      Brenda – All we find is their customer service number but on the website it says they will help you place an order. We don’t know if that means they will help you if you are having trouble online or they will take orders over the phone. Give it a try then please let us know if they took the order over the phone. The information is: 1-877-615-3296, Monday through Friday between the hours of 9:00 am and 5:00 pm CST.

  17. Arturo

    i was planning to send a friend of mine a care package. But afer reading all these these complaints i am having second thoughts. Thid company seems to be a total rip off. They are charging an arm and a leg, the least they can do is deliver the merchandise promptly and fresh. These people that ate running it should be incarcerated for being thiefs and scum. And the Bexar County Sheriffs Dept should have taken immediate action agaist this company to correct this problem. But it seems they also don’t give a damn. They are just ad bad or worse…

    • admin

      Arturo – We agree that Sheriff Pamerleau should address this situation. We don’t know why she is ignoring it. All we can say is remember this when election time rolls around.

  18. Julianna

    This company does seem to be a total ripoff compared to SecurePak, which the prison used to have. It’s all about getting those kickbacks, heck with the prisoners who can’t afford these packages or the families. SMH.

  19. kathy

    when is the icare program info going to be updated to show the CORRECT information. I understand that Aramark is no longer providing these services as of 2/1/2016. when i type the facility locator into the site, it says NOT FOUND. My brother’s birthday was 1/26……..?????

  20. liz

    im having trouble with icare im trying to look at what they have but there asking for a facility number when I put in the number it says there are no results what can I do ?

    • admin

      Liz – Don’t use iCare. Aramark is no longer the vendor. We don’t believe Keefe has set up to take over the iCare packages yet.

  21. Hope

    I have been trying for a week to send my grandson
    a care package. When I come to the icare site
    it asks me for the facility. I do not know what to
    enter in this box. I used his SID it said not found
    I entered bexar county adult detention center – not found
    What is needed in this block to allow me to get in to
    order?

    • admin

      Hope – Please do not attempt to send an iCare package at this time. The jail no longer has a contract with Aramark. Until they get their new vendor set up the systems will not be working properly.

    • admin

      Yasmine – We’re not sure how the new company works yet but more than likely there will be some way for the inmate to be able to tell who sent them the package.

  22. Dane

    I’m trying to send my brother a care package. When I go to the icare site, it asks for the facility name. When I type in Bexar, San Antonio, or even Texas, the jail doesn’t show up or it is not located. Is there another name to use for the Bexar County Detention Center?

  23. Theresa

    Why is it that these package contains so less than before? I like the old company. The inmate received more. I think the baskets should contain the same items as before. We’re paying more for less.

  24. Diane

    This new company is a rip off u get so little for more money then before and its not like us people or inmates have a vote or say so inmate cankt even buy bowls or spoons any more for there personal use and on top the food they serve there not dogs yes there all ink there fir breaking the law but u educate and give them choices opportunities to better themselves give them Second Chances find resources in help to make a change in their life some of these inmates break the law because that’s all they’ve known to do in life as growing up you could spend all this money on the video visitation changing icare package companys building a new jail and a parking garage but yeah y’all still serve the inmates nasty shity Food and take away other things they need to live and survive in there like bowls and spoons and and good care package to keep them going to eat

    • admin

      Diane – We are not the Bexar County Jail. We are a privately owned website that tries to help people who have to deal with the jail. We will gladly publish your post. Maybe we’ll all get lucky and someone at the jail will read it.

      We would like to ask our readers to help spread the word about our website. Please recommend us to people you know. Thank you.

Leave a Reply

Your email address will not be published. Required fields are marked *