New Phone Service Provider

The Bexar County Jail has switched inmate phone service providers.  The new company is ICSolutions.  Go to the Inmate Phone Calls section to see the information on ICSolutions.  Their phone number has also been added to the Other Agencies list.

15 thoughts on “New Phone Service Provider

  1. estell

    I have Cricket and put $15 in my flex bucket but when my friend calls it says I don’t have sufficient funds. I called Cricket andd they say they don’t accept collect calls . I don’t know what to do ?

    • admin

      Estell – Sorry, but this is a problem with your phone service. The only thing that you can do is change phone companies.

  2. sonya

    Ms E., you can infact contact ic solutions and apply money to your account for the inmate to call you. I put $40 on an account and my husband is calling me. for that $40 i was charged 50.52 on my debit card and it is enough for 10 calls because they only charge 4.00 to connect… now you can only talk for 15 mins but hey if there is not a line, he hangs up and calls right back.

  3. bryan

    I just set up an account today with your company in order to talk to my brother in the bexar county jail. It was 50.00…. How long does it take recieve phone calls after the account gets set up..its been approx. 6 hrs already..

    • admin

      Bryan – This is a private website. We are not the Bexar County jail. We attempt to help people who are dealing with the jail system. The phone account you set up should have been through ICSolutions. They are a private vendor hired by the jail. Once the account is set up and money put in it you should be able to receive calls. If you are having problems contact them at their help number.

  4. Aundrea

    I have metro PCs is there any way to add to my service plan or buy a calling card? THis Is Way Too Expensive the tax alone is $8.

  5. Madi

    It’s been awhile since I’ve used this account. My number has changed since n I don’t remember my pin. It will not let me update info without the correct information. And it won’t let me set up a new account because I already have an existing account with my email address. What should I do?

    • admin

      Madi – This website is a private website that tries to help family and friends of people who have been incarcerated in the Bexar County jail. We are not the official jail. The jail uses a private vendor to use handle the phone services. You will need to contact the vendor.

      We would like to ask our readers to help spread the word about our website. Please recommend us to people you know. Thank you.

    • admin

      Vianey – You need to contact ICSolutions to see what their restrictions are.

      We would like to ask our readers to help spread the word about our website. Please recommend us to people you know. Thank you.

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