Central Records: 210-335-6201
Central Records is the main department you will probably deal with. They handle inmate information which includes looking up sid numbers, charges, warrants and various other information. They also sell items like offense and traffic reports, verifications of incarceration and criminal histories. If you need to be fingerprinted for your job they do that too. This department has a wealth of information which is a good thing because just about every other department will transfer their calls there. Sometimes even before a single word has left your mouth.
To get inmate information from Central Records you will need to have either a sid number or the inmate’s name and date of birth. They are capable of looking up the information by name only but if there is more than one person with that name they won’t know which one you are looking for. They don’t even tell you that’s an option probably to avoid upset people if the wrong information is given out.
A main thing I like about this department is that the phones are still answered by people. I’ve tried getting information from other large detention facilities and ended up having to go through tons of recordings. A problem they do have is their phone congestion between 8:00 am and 5:00 pm. If you call during those times you may be on hold for a while. As it works towards 5:00 pm the wait time starts getting shorter. If you can, call during off hours to get through quicker. Central Records is open 24/7 for phone requests about inmate information. If you need to go there in person they are open to the public from 7:00 am – 6:30 pm, Monday through Friday except for holidays.